Frequently Asked Questions

We got you covered. We are testing out a trial process of renting out ski clothing and accessories to our riders. Check out our sister site rentridereturn.com to rent the item(s) you need.

Yup. Just the basics for now, jackets, pants, goggles and gloves. A big factor of enjoying your day on the slopes is being comfortable and warm which is hard to be when you are wearing jeans and/or a wool jacket and glove. Ski clothes are expensive, a big commitment and take up too much room in our already tiny NYC closets.

Rusutsu & Niseko Resorts, where some of the best powder in the world falls.

The 3 words that come to mind when we talk about Gore Mountain are Oh.My.Gore! Located upstate New York, it is a huge (500 acres), beautiful mountain with crazy wide open trails. It is seriously one of the best kept secret when it comes to destinations skiing in the north east and we are super excited to take you there. They also have the best damn glades you have ever ridden, seriously, we got lost in the glades several times – it’s that huge.

There is a reason why 2 winter Olympics were hosted at this mountain and that is because it is the REAL beast of the east. We don’t want to bore you with stats but let’s just say, the highest vertical in the north east, Olympic training runs and the “slides” aka true double black diamond expert only tFrails that you need a search beacon for. When you ski Whiteface, the mantra you will be saying to your friends is “I conquered Whiteface” or “I am Whiteface Strong”.

All our transportation modes are luxury coach buses with restrooms and sometimes wifi and outlets.

Each trip is different so please see the individual page for each destination to confirm your departure time.

We do not make any stops on the way to Mountain Creek, Hunter, Windam, or any destination less than 3 hours away. For longer trips to Gore, Whiteface, and etc., we make a brief stop about half way up to the mountain at a rest area. Our goal is to get to the mountain as early as possible to enjoy the most of our day.

Coming back from upstate we typically make 1-2 stop: The first is before we hit the highway to stock up on snacks, beverages, or anything you may need for the trip. The second is about the area of the rest stop we visited in the morning.

Please check each trip page for departure time.

For our trips to Mt. Creek, we anticipate getting home around 6:00PM - 6:30PM, for Hunter and Wiundham 7:00PM - 7:30PM, and for our trips to Gore & & Whiteface, we anticipate getting home around 9PM. Please note that there may be unforeseen delays due to traffic and weather. Whatever time you get home, we have a nightcap set up for you at a bar in the area.

Yes we are. Like we said, we really love our riders so we are buying you several pitchers of beer a local bar in the area.  We believe it’s a great way to get to know your fellow riders. You already have us in common so why not get to know each other further?

Absolutely! You will have to book a bus ticket for each day you are on the bus, one way or round trip are the same price and are only good for same day. Don't forget to double-check that we have a bus running to that mountain the day you want to return.  Please send us an email and inform our representative that you will be returning with us on a different day so the rep can: not worry about you returning to the bus on the first day; give you any lift tickets and rentals for you other days you are staying, and so that on the later date of which you will be returning, the bus rep knows to look for you at the return checkin.

NO, you have to purchase a seperate bus ticket. Round trip tickets are only good for same day use..

We can take care of that. The bus only rate is based on the value of the seat, so whether you only need a ride to the mountain or from the mountain, the cost for seat is still the same as a round trip ticket. Send us an email if you need a ride from the mountain and we will inform our bus rep that you will be on the bus for the return.

If you are taking a one-way trip up the mountain and will not be returning with us later in the evening, please inform our representative in the morning that you will not be returning on the bus ride home. This will save us the trouble of looking for you at the end of the day and possibly holding up the bus.

We can try to arrange that for you, send us an email or speak to a representative at the mountain.

Yes. An adult over the age of 18 must accompany all riders under the age of 15.  For riders between 15-17 years of age, we will need a signed waiver and identification from their parent or guardian. We reserve the right to turn away riders who fail to provide the appropriate documentation and the bus ticket will not be refunded.

We distribute passes on our way up to the slopes for most mountains. Sometimes, we get the tickets upon arrive and distribute them within 5 minutes. We cannot replace any lost lift ticket so make sure that it is fastened securely to your jacket.

Day trip:Cancellations must be made at least 72 hours before your trip departure time in order to receive a full refund. Cancellations made 72 to 48 hours before your trip departure time will receive a refund minus the bus only portion. Cancellations made within 48 hours of your trip departure time, or missing the buses, will receive a refund minus the bus only portion of your purchase plus a $5 processing fee.

Overnight trip:Cancellations must be made at least 2 weeks before your trip departure date and time in order to receive a full refund. Cancellations made up to 72 hours before your trip departure time will receive a 50% refund. Cancellations made within 72 hours of your trip departure time will receive no refund. No refunds will be issued for missed buses.

Overnight trip with national flights:Cancellations must be made at least 30 days before your trip departure date and time in order to receive a full refund. Cancellations made within 30 days before your trip departure time will receive a refund minus the deposit amount. Cancellations made within 14 days - 7 days of your trip departure time will receive 50% refund of the maximum full trip price. Cancellations made within 7 days of your trip departure time will receive no refund. No refunds will be issued for missing the trip.

Overnight trip with international flights:Cancellations must be made at least 60 days before your trip departure date and time in order to receive a full refund. Cancellations made within 60 days before your trip departure time will receive a refund minus the deposit amount and minus any non refundable flights and hotels.

Please understand that this policy is to abide by the cancellation policies of our lodging, transportation, and service partners.

All cancellations requests MUST be emailed to Hello@nycsnowbus.com with the following subject line “Cancellation – (insert trip date)”.

Due to errors in email hosting company servers or typos in email addresses only a replied email guarantees your request was received. If no reply was recieved, you must call us at Office: 917.524.2421 or Cell: 347.796.1685 between the hours of 10AM - 7PM. Sending an email or leaving a voice message does not remove accountability from you to follow up.

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